Managed Support for UniFi Networks & Protect
Proactive monitoring, firmware governance, camera health checks, and guaranteed response times—built for high‑end homes, golf clubs, and small businesses.
Get a Support QuoteProactive, Not Reactive
We catch link flaps, failing disks, and offline cameras before they become outages.
Hardened by Default
VLAN/ACL reviews, backup verification, and controlled firmware windows.
White‑Glove Service
Named PM, tidy documentation, and VIP support paths for owners & GMs.
Essentials
Best for homes- 24/7 device heartbeat & alerts
- UDM/UXG backups + config archive
- Monthly health email
- Firmware change window (opt‑in)
- Up to 10 devices (APs/cams/switches)
Pro
Clubs & SMB- Everything in Essentials
- Weekly camera health & storage checks
- VLAN/ACL review each quarter
- Change control & rollback plan
- Up to 30 devices + UNVR monitoring
Elite
Multi‑site- Everything in Pro
- 24/7 phone triage + after‑hours changes
- Monthly executive report & roadmap
- PTZ tuning & analytics reviews
- Unlimited devices, multi‑site rollup
What We Monitor
- UDM/UXG CPU, memory, uptime
- WAN status & failover
- Switch PoE budgets, link flaps
- AP availability & radio health
- Client load & roaming issues
- Firmware windows & rollbacks
- Camera heartbeat & uptime
- UNVR disk status & retention
- Analytics zones & PTZ presets
Managed Support — FAQs
Can you manage multi‑site UniFi deployments?
Yes. We roll up health across sites, standardize firmware windows, and document inter‑site links.
Do you support non‑UniFi hardware?
Our focus is UniFi. We’ll integrate edge devices case‑by‑case if they don’t impact stability.
What’s included in monthly reports?
Uptime, firmware status, camera retention, notable incidents, and next‑step recommendations.
How do you handle emergencies?
Critical incidents page an on‑call engineer 24/7. We triage remotely and dispatch on‑site if needed.